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  1. #1
    Join Date
    Dec 2010
    Posts
    1,394

    Default Help with Eagle Pro resetting nightly

    So, my Eagle Pro 3 does a restart every night. This is NOT related to windows updates. I've checked and the last windows update was dec 8, but
    the computer has reset nightly since. At first I thought maybe there was a hardware problem that was temperature related. But, last night
    was warmer, low temp 43 deg.

    Is there a way to determine what is causing the computer restarts? Wipes everything out of course and ends the night. The dome closes
    after 5 minutes of inactivity so no issue there.

    Any help appreciated.
    Peter

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    34,157

    Default

    You might look in the Windows Management > Event Viewer > Windows Logs, both the System one and the Application one. I'm guessing "blue screen" crash and these cannot be directly caused by any application. However application activity can set up the conditions for the weak/bugged system component to crash the sysstem.
    -- Bob

  3. #3
    Join Date
    Apr 2013
    Location
    Milton, ON, Canada
    Posts
    1,028

    Default

    The other thing to have a look at is Windows Task Scheduler. It will have a list of all the programs that will run and when.

  4. #4
    Join Date
    Dec 2010
    Posts
    1,394

    Default

    Didn't see anything in task scheduler

    Spoke to Primaluce and they initially felt it was the power supply.
    They noted others had reported this same phenomenon.

    But I pointed out, I was NOT using their supply but had my own.
    To be certain I substituted the power supply and saw no change.

    Primaluce concluded the computer has a dying part and well you need a new one.
    Rather disappointing considering its only a year and a half old.

    The restart was only at night and typically in the coldest part of the night. Sometimes twice in a row.

    Since there are NO computers available anyplace right not, and since this concept is super effective, meaning
    with all the USB ports, and the unit bolted to the telescope, all USB hubs are gone, well all but one.

    I actually had to run a USB cable down to the floor to have communicaitons with the dome controller, mount and
    Boltwood. That USB hub has been reliable. knock on wood.

    In any event the number of cables in the remote obs is WAY down as a result.

    The only bad part about the Primaluce is they refuse to write an ASCOM driver for the power ports, what a waste.
    So, I have to run a power cable up to feed the computer and a separate one for the rest of the gear. I've asked
    them until I'm blue in the face, they just don't get it and won't do it.

    So in the mean time, see my thread in the Scheduler forum on how to relaunch ACPS automatically after a restart.

    Peter

 

 

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