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  1. #1

    Default Renewal license mail not received

    Hello Bob

    On July I payed for a license renewal. (Mon Jul 20 16:47:32 MST 2015)
    Shortly I got an answer telling me that You had to check if I had the license I was paying for.
    (We need to verify that you already own a license for the product)
    Since then Never got the license email.
    I had forgotten this until yesterday, when I was verifying what the current version was I had installed.

    Also sent an email yesterday, but got no answer.

    Please tell me how to get renewed License key.

    Regards
    Geert

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,236

    Default

    I just returned from AIC, sorry for the delay. I just reissued your license, which had been incorrectly issued with a 2015 expiry. It has been mailed to the gvstec.com address which was in our records and which is in the order you placed on 20-July.
    -- Bob

  3. #3

    Default

    Hello Boy
    Thank you for your replay.
    I got the email, but it still says "Upgrades Expire: 20-Jul-15" ...

    Regards
    Geert

  4. #4
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,236

    Default

    Damn. OK I reissued it again. I guess too early this morning.
    -- Bob

  5. #5

    Default

    Thanks Bob
    This time got it ok.

    Regards
    Geert

 

 

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