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Thread: AcquireSupport

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  1. #1

    Default AcquireSupport

    I am evaluating ACP Expert.
    When I try to acquire an image in Simulation mode I am told that AcquireSupport.wsc is missing.
    It says look in the installer package but I can't find that package or the AcquireSupport file.
    Where should I be looking?

    marshall edgell

  2. #2

    Default

    I found AcquireSupport in ACP Obs Support but attempts to register it gives the error DLLInstall failed with error 0x80004005.

    marshall edgell

  3. #3
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    33,158

    Default

    Try re-running the ACP installer. Do not uninstall, just re run it. For some reason, that library didn't get registered. If that doesn't do it, then call 480 396 9700 and I can install it by hand. I will be out tomorrow, but here today, Thursday, Friday, and Saturday.
    -- Bob

  4. #4

    Default

    I had done an update which did not solve the problem. I'll try a reinstall when I get home this afternoon.
    The small PC (http://www.logicsupply.com/poc-200/) you recommended is working fine.
    marshall edgell

  5. #5
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    33,158

    Default

    Update? OK, please allow me to help. This is not supposed to happen obviously :-)
    -- Bob

  6. #6

    Default

    Bob

    Let me try a reinstall first. I can't do it remotely because an anti-software program put the machine into perpetual log off state. I have to get hands on.
    marshall

  7. #7
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    33,158

    Default

    Hmm.. that might hamper your remote astronomy, as you need to get on and turn things on etc.
    -- Bob

  8. #8

    Default

    It's true but I got that straightened out.

    Bob fixed the AcquireSupport file via TeamViewer; service way beyond the call of duty.

    Besides being impressed with the software I super impressed with the support.
    marshall edgell

  9. #9
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    33,158

    Default

    Thank you Marshall. I don't know how that library got unregistered or not registered in the first place...
    -- Bob

 

 

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