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  1. #1
    Join Date
    Aug 2012
    Location
    Mesa, AZ
    Posts
    167

    Default trouble installing planner

    I'm trying to install planner on my laptop so I can work on plans away from my scope set up.

    I have ACP installed already, to help in configuration and learning about operation while I'm on this laptop.

    I downloaded latest planner installer. When I try to execute, it runs along to where status bar is just past about 3/4ths finished and I get an error..."object already exists".

    get no other feedback of what the problem could be.

    high-end laptop, win7 64bit.

    Help!!!

    Wes

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    31,569

    Default

    No... That's the first report like that. What OS? Can you take a screen shot of the error and attach it to your reply?
    -- Bob

  3. #3
    Join Date
    Aug 2012
    Location
    Mesa, AZ
    Posts
    167

  4. #4
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    31,569

    Default

    OK. This is a new one on me, and I can't reproduce it here. I would like to log onto your system and look around to see if I can spot some clue(s). I will be in the office Wed-Fri 8-5 MST/PDT (mostly). Let me know a time or two...
    -- Bob

  5. #5
    Join Date
    Aug 2012
    Location
    Mesa, AZ
    Posts
    167

    Default

    Thanks Bob for reaching out to me and trying to get this fixed....its not on your side of the fence!!! As I mentioned to you on the phone, I had another issue installing other software last week....just never found out why....with the same message 'Object already exists'.....when I couldn't get Planner to install, I had a 'serious' reason to get this figured out!!

    Have spent a great deal of time tracking this down....and I figure it out.


    In mid august there was a security update to windows....and it broke some installers.

    This article talks about windows 8, but I found others that mention Windows 7.....


    http://answers.microsoft.com/en-us/w...7-35b536edc158

    I uninstalled this security update, rebooted.....and Planner installs just fine now.


    Add to your knowledge base!!!


    W

  6. #6
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    31,569

    Default

    Nice detective work!!!!

    It seems to affect only certain people. I hope MS will come out with a repair and that this problem will go away.
    -- Bob

 

 

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