Dale --

You were upgraded to Scheduler Multi-Observer as part of an "all customer" holiday gift from us resulting from our pricing reductions on Scheduler. This had nothing to do with your subscription renewal. Stephanie will contact you regarding your renewal. You renewed as though you had purchased the new ACP Expert suite but you actually bought ACP and Scheduler way before we made Expert available. We provided all Scheduler Single Observer customers with a free upgrade to Multiple Observer, and all Multiple Observer customers with a free year of support and upgrades. This sort of thing is unheard-of in the software business, but we did it.

What we cannot do is convert existing customers who have bought ACP and Scheduler into ACP Expert customers. We thought all of this through thoroughly. ACP Expert is intended to attract people considering buying ACP to getting both ACP and Scheduler at the same time for a large (30%) discount on the total price.

Stephanie is writing you a note at this moment with some choices. I hope you understand.