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Thread: old acp licence

  1. #1
    Join Date
    Sep 2007
    Location
    SWITZERLAND
    Posts
    32

    Default old acp licence

    Hi,
    years ago I purchased an ACP licence.
    I have a valid pint-point licence.
    What would it cost me to update my old ACP licence ?
    Thanks
    Urs Wiggli

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,286

    Default

    Urs --

    I can find only your PinPoint license. Is it possible that your ACP license is under a different name. DO you have the Customer Access Number (not the license key!)? Once I can see your ACP license I can advise.
    -- Bob

  3. #3
    Join Date
    Sep 2007
    Location
    SWITZERLAND
    Posts
    32

    Default

    Hi,

    I only found the DC-3 dreams master disk (copyright 199-2007); so I must have purchased my first licences in 2007 or 2008.
    Can I find on it my customer nr.?
    Thanks Urs
    ----

  4. #4
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,286

    Default

    No, not on the disk. It would be on a paper license accompanying the disk, and also emailed to you. We looked for all orders from Switzerland and can only frond the PinPoint license for you.

    If we can't identify that ACP license, you can still upgrade from PinPoint to ACP and receive full credit for your PinPoint purchase.
    -- Bob

  5. #5

    Default

    Hello Bob,

    I have ACP51 and 51hotfix-6.
    And I have ACP Planner 3.1a.
    If I will download the ACP6 and the ACP Planner 4.2 ,must I pay the cost?
    If it is so,please tell me,how to pay for the cost.

    Yoshio Kitajima

  6. #6
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,286

    Default

    Hello Yoshio --

    Thank you very much for writing!! Planner is free. You can download the latest and use it. Your ACP support expired in 2009. TO renew, please go to http://dc3-store.stores.yahoo.net/uppr.html and get the Support and Upgrades - ACP Basic License, ACP-BU, $210.00. This will give you a year of support and free upgrades, and enable you to download and install the latest version (ACP 6.0 + Hot Fix 4).
    -- Bob

  7. #7

    Default

    Hello Bob,

    Thank you for your quick reply.
    I ordered now the item.

    Regards,
    Yoshio Kitajima

  8. #8
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
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    Default

    Thank you very much, it was processed by Stephanie!
    -- Bob

  9. #9

    Default

    Quote Originally Posted by Bob Denny View Post
    Thank you very much, it was processed by Stephanie!
    I payed at11/30 and now 12/19 inJapan.
    I have not get the items yet.
    When about can I get the items?
    USPS is so manydays fro USA to JAPAN?

    Yoshio Kitajima

  10. #10
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,286

    Default

    You renewed on the 30th, and that generated a new license sent by email. The email was sent to ae3y-ktjm@axxxxxxxxxx.jp (part of it xxxxxxx for privacy) and did not bounce. Is this the correct address? If not please send the correct address to staphanie@dc3.com. Thanks.
    -- Bob

 

 

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