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Thread: Help!

  1. #1

    Default Help!

    I have a problem, and I cannot find any of the support forums. I have no idea why, since I should be a premium support member, and the premium support forums are blank to me.

    What can I do?

    Thanks.

    Mark de Regt

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,971

    Default

    Our automatic system for restricting people whose support has expired ran over the weekend. In your case, you are listed as a technical contact for an ancient license issued back in 2008 to Lloyd Bentsen in Texas? It should have been marked inactive (which I just did). As a result your access was restricted. I apologize. We should have caught this one years ago. I also restored your access. Again we're sorry!!
    -- Bob

  3. #3

    Default

    No problem; thanks! I did image with Lloyd for some years, but I now have my own license.

  4. #4
    Join Date
    Nov 2008
    Location
    ABQ (me) // Rincona NM (scope)
    Posts
    743

    Default

    Bob, I've just been cut off from the Premium forum areas as well. Looks like something more general has happened.
    New Mexico Mira Project, Albuquerque NM

  5. #5
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    27,971

    Default

    No I think you have an old license too, I'll get it sorted shortly

    Access #2323 from 2008, Frisco, TX - Deactivated
    Access #4507 shows a second license that expired in 2016. If that one is dead, I'll mark it inactive.

    I have restored your access for your current license :-) And thank you!!
    -- Bob

  6. #6
    Join Date
    Nov 2008
    Location
    ABQ (me) // Rincona NM (scope)
    Posts
    743

    Default

    Yes, that second license (4507, for a project that didn't happen) did expire ~ 2016 and will not revive.

    Forum does appear now, so...Thanks!
    New Mexico Mira Project, Albuquerque NM

 

 

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