You got caught by a clerical error here... we periodically restrict peoples' access to the premium support areas if their support and upgrades have expires (we include a grace period). You have an ancient ACP 1 license which had not been marked Inactive, so you were restricted.

For others reading this - I answered Steve's voice mail within an hour (I was out of the office) and got Stevie to mark that inactive and restore his access shortly after posting this.