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  1. #1
    Join Date
    Sep 2018
    Location
    Mount Airy, MD
    Posts
    26

    Unhappy License Inactivated

    Bob

    The ACP Expert license I purchased on Sep 23, 2018 is no longer recognized as of today. When I try to re-enter the license data from the purchase email in the pop-up upon starting ACP, it is not recognized as valid. Please help. I cannot access my observatory remotely while I am away this weekend.

    Thanks

    Chuck Cynamon

  2. #2
    Join Date
    Sep 2018
    Location
    Mount Airy, MD
    Posts
    26

    Talking License Inactivated

    Bob

    I found another email from the same day with another license number. When I entered that one, it worked. Odd that I had two license emails. Odd. Anyway, you can ignore my prior post.

    Regards

    Chuck

  3. #3
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    28,003

    Default

    One came from our software store. Occasionally (and I can't ever repro it) thestore issues a bad license. Stephanie then logs you into our customer database and issues another license. That one is always right :-)
    -- Bob

 

 

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