ACP requests license info again

[Francois Regembal]

Hello,
I have not used ACP for a while (well, several months...) and when I fired it up today a message box appeared saying that the 60 day trial period had ended and that I needed to enter the license key. I have never had this issue before.
The problem is that I cannot put my hands on my license number (after two moves since I purchased the full license I guess it got lost somehow).
How can you help find the license key?
Thanks
Francois

[Bob Denny]

I can. but this is more likely a result of Windows updating and locking the ACP data. Please re-run the ACP installer, do not uninstall, just run it again. I hope you saved it as recommended. The upcoming 8.2 version has a self-repair facility that should make this unnecessary in the future.

Stephanie has re-sent the license.

[Francois Regembal]

Thanks Bob (and Stephanie)

I don't seem to be able to run the installer. When I attempt to open ACP I now get the following message "registry area appears locked. Cannot continue"
I'm not sure then how to run the installer again. Attached is an image showing all the files that I have in my ACP folder.

Francois

[Bob Denny]

Do you have the ACP Installer you originally used? Your license ran out for support and upgrades in late 2016. You have an ACP Basic license. I am unsure if you have an old version. Since it won't start I can't tell. If you lost the installer, then try these in the following order:

ACP 8.1.1a Installer

If that won't run because your license is too old, then

ACP 8.0SR1 Installer

Please don't uninstall just re run the installer that works for you then I can help from there.

[Francois Regembal]

Hi Bob,

I ran the installer that you provided (ACP 8.1.1a) and it worked.

Thanks for your help!

Francois

[Bob Denny]

Excellent. In 8.2 I have provided a "self-repair" feature.