Hi Dick and others --

Unfortunately, we had to ban Peter (who is actually not Peter), because Peter sold his ACP license to this other person who is now using it and using our support services via the Comm Center. Our license specifically prohibits transfers. We do not want a market for used ACP licenses out there, and this has been our policy since day one. We politely told Peter and the new user. A field tech was hired to install the equipment and ACP, but refused to install ACP due to the license being in someone else's name, for which we are grateful. We tried to give the new user an easy way forward but he didn't take us up on the offer. As of today, he's banned from the Comm Center. This is a first for us after 20 years of business.