I apologize if this is a simple question but every time I try to download ACP planner I get a page asking me to provide my name and email address. Then I get taken to a page that says "looks like we've seen you before, Steve Crouch is already subscribed ... etc There are errors below. click here to update your profile" Trying to update my profile takes me back to the "already subscribed page" again so I'm stuck in a loop.

What am I doing wrong?