Microsoft Windows 10 update and ACP startup issue..

[Grzegorz Duszanowicz]

Hallo,
I recently updated Windows 10 - actually the system did that by itself. - anyway after updating I can`t start ACP any more.
Information I get is: "Registry area appears locked. Cannot continue."
Any idea how to solve this, please ?
Thanks for help!

[Dick Berg]

Hi,

The solution is to re-run the ACP installer - the same one you used for your current version. Do not uninstall ACP first; just do the installer over again. You may need to reenter your user credentials.

Here's another message thread that has a bit more information. I had the same problem! http://forums.dc3.com/showthread.php...8297#post68297

Good luck.

[Grzegorz Duszanowicz]

Hi Dick,

sounds pretty simply anyway... but when I did the re-run of ACP installer I´ve got another problem with Maxpoint and could not go thru ... I attach this info window.
Unfortunately I can´t se the message thread you refer to My user account may not have sufficient privileges to access this page...

ACP_MaxPoint.jpg

I Tried to re-run Maxim installer as well and then after that ACP could start normally.


Thank you Dick for your support!

[Dick Berg]

You're welcome. I'm sorry about the message you can't see. This particular partition of the Forum (Customer and Pre-Sales Service) prohibits seeing messages on the Premium Support Forum, which is the source of the message link I attached.

I hope you are up and running again.

[Bob Denny]

Yes, thanks Dick. We all really appreciate your help!

When you run the ACP installer (at least the 8.1 installer) there is a pop-up window at the end that advises to save the installer to repair ACP after major Windows Updates.

[Bob Denny]

I'm sorry about the message you can't see. This particular partition of the Forum (Customer and Pre-Sales Service) prohibits seeing messages on the Premium Support Forum, which is the source of the message link I attached.

Grzegorz's support expired over a year ago so he doesn't have access. Nonetheless, for something like this I'm happy he got help! Thanks again!!