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  1. #1
    Join Date
    May 2013
    Location
    Scottsdale Arizona
    Posts
    6

    Default Subscription Renewal

    I recently, today, received my Pinpoint subscription renewal password, etc. I opened the registration window under programs and tried to load my new information. When I enter it the oK button is grayed out and will not let me proceed. I current subscription expires Aug 27th. Please help me resolve this before that date.

  2. #2
    Join Date
    Oct 2005
    Location
    Mesa, AZ
    Posts
    22,246

    Default

    Hi John -- First, thanks for your renewal :-) I checked it here, and it seems to be OK. So I typed your info into the Register PinPoint form and took a screen shot, then sent that to the @yahoo.com email address we have on file. I also re-sent the license info just in case. If that doesn't help out, then please feel free to call me at +1 480 396 9700 and I'll help. We're just across town from you :-)
    -- Bob

  3. #3
    Join Date
    May 2013
    Location
    Scottsdale Arizona
    Posts
    6

    Default

    Hi Bob......

    I have sent you an email. I am still getting the grey OK after entering the new license data. I am currently at my observatory but will call you later today if I can't resolve the problem.

 

 

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