Hi John -- First, thanks for your renewal :-) I checked it here, and it seems to be OK. So I typed your info into the Register PinPoint form and took a screen shot, then sent that to the @yahoo.com email address we have on file. I also re-sent the license info just in case. If that doesn't help out, then please feel free to call me at +1 480 396 9700 and I'll help. We're just across town from you :-)