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Subscription Renewal
I recently, today, received my Pinpoint subscription renewal password, etc. I opened the registration window under programs and tried to load my new information. When I enter it the oK button is grayed out and will not let me proceed. I current subscription expires Aug 27th. Please help me resolve this before that date.
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Hi John -- First, thanks for your renewal :-) I checked it here, and it seems to be OK. So I typed your info into the Register PinPoint form and took a screen shot, then sent that to the @yahoo.com email address we have on file. I also re-sent the license info just in case. If that doesn't help out, then please feel free to call me at +1 480 396 9700 and I'll help. We're just across town from you :-)
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Hi Bob......
I have sent you an email. I am still getting the grey OK after entering the new license data. I am currently at my observatory but will call you later today if I can't resolve the problem.